We enjoy hearing the stories and how proud people are of their loved ones.

Mike started it all. He was so proud of the young people in the military. He clipped out stories and put them on the window of our mall office. We just helped him put them up. It was all his idea because he felt it was the least we could do to honor them.

Mike always taught us to be thinking about the community. It was kind of a natural thing.

Everything was fair game. Hearing senior executives say things like, 'I want the people responsible for those features in my office early next week; I want to get to the bottom of this' was at least one measure of success from my point of view for the event.

Some people are too severely deaf to benefit from conventional hearing aids; a cochlear implant may be a suitable alternative but only for a proportion of them.

A platitude is simply a truth repeated till people get tired of hearing it.