We evaluated software based on a very customer centric point of view, because most of our clients don't have a lot of technology expertise. It was imperative for us to have a very easy-to-use system in order for our customers to adopt it.

Clients now can store all types of files as attachments to their email and use our web-based email program, W:Mail, to retrieve them. This is a great boon to people who have to have access to large files wherever they are. We run more than 600 different tests on every piece of email that comes through our network, all to protect our customers. These tests use 'smart filters,' that continue to learn what is junk and what is legitimate.

If you don't like your situation, change your point of view.

What makes Superman a hero is not that he has power, but that he has the wisdom and the maturity to use the power wisely. From an acting point of view, that's how I approached the part.

My view is that you never argue with the customer about your name.

My clients were shocked, and I was shocked that we had to go to this point. I think the city will respond without the necessity of judicial intervention, but sometimes you need something filed with the court to inspire that.