We feel that's about as low as we'll be in (John L. Smith's) program. The retention numbers indicate we're going up.

The numbers indicate that his support is very soft and people don't know a lot about him.

Their athletic director, John Watson, contacted me directly. Ordinarily that would indicate that Larry is on their short list. It certainly wouldn't be a surprise.

They are simply an insignificant part of the equation. The numbers are really low.

Our annual customer retention rate is approximately 90 percent, and we believe our training program has a lot to do with such a high percentage. In our field, your performance is the only thing that matters to your client. Our program focuses on training our employees to become top-notch security officers while also preparing them for roles in management. In the long term, we train our officers because it is essential to servicing our clients, to retaining the best employees and to building a culture of excellence.

The raw numbers, we've never seen them this low. It's dropping off the map here.