We find that it is people who cannot boil an egg that are most successful because they build an instant rapport with customers.

Whenever we talk about the environment, we need to know what we're talking about and not cause people to fear,

There really is a sense among people that the conclusion, the outcome, is a foregone conclusion, and that maybe very little has actually changed on the ground,

When people are drowning, you can't just look the other way.

There were stories going around that we were bringing 3,000 people. People were making up all kinds of crazy things. But it's fine now.

I mean, there's not an awful lot of limelight. Perhaps at premieres and the pictures and the people; that's all exciting. But the actual work, like today: it's just work; it's just the work I happen to do instead of going to an office and being a secretary or in a shop, you know?