We function as [Groupware's] chief marketing organization. We sit in management meetings, meet with outside vendors. We work all aspects of the business.

It is a very important message from a marketing and management stand point. We are really standing behind this product.

Because I know they are in the top tier, I have a scorecard for those suppliers and top management meetings.

The year we opened Appalachian was a sizable jump, somewhere around 9 percent. It's an issue at our management meetings all the time. For us to be able to keep it at [4 percent]… we're pretty happy with that.

I've been attending board meetings for about two years. (Financial management) is lot better now than it was when I first started going. The audit report this year showed, I think, $1.7 million is the amount in reserves. That's better than it's been in a while.

We have a federal management structure so each company runs itself. We have monthly meetings with companies but we allow the companies to run as before. If the IT systems are up to scratch then they are run on our network.