We get more complaints now because of the cost. Insurance companies are looking at limiting benefits, limiting payments. Individuals are looking at higher deductibles, higher co-payments and less benefits.

The American dream is to have your own home and to have some sort of security with health insurance. With health insurance, it's become pretty elusive because of cost of insurance and availability.

Even though this pegs to 150 percent of market, the premiums are still lower or benefits more expansive than what can find on their own.

We are unaware of any widespread complaints related to crew processing concerns. Because crews have their own lanes [at immigration and customs], oftentimes they move through more expeditiously than other travelers.

Just like with any issue, if we get complaints, we go out there.

Lately there have been complaints that the use of the magnitude scale is confusing, or at least the reporting of magnitudes in the newspapers 'confuses the public.