We got off to a good start and built a good lead by halftime. (PR-B) wasn't hitting its shots in the first half, but they shot well late in the game to get back into it.

Giving cash rewards is one of the least-effective means of motivating employees. While money may induce short-term involvement, it does not create motivation for the long term. Merchandise has a residual value over cash because the objects serve as reminders.

It is always easier - and usually far more effective - to focus on changing your behavior than on changing the behavior of others.

An open-door policy doesn't do much for a closed mind.

Just the act of listening means more than you can imagine to most employees.

When it's available to everyone, they're less valuable.