We have a fleet of aircraft that all have customers. Every single aircraft has a contract.

Customers have made the Delta Shuttle, to be operated on MD-80 aircraft beginning Nov. 1, the most popular business and leisure shuttle product in the Washington-New York-Boston market, and we are confident it will remain so.

You would never get away with designing an aircraft as noisy and fuel inefficient as the Concorde in the early days of the 21st Century,

[Customers] were hard on our cashiers ... But they're just working folks.

We didn't sell a lot and we also got feedback from our customers saying they'd prefer that juices and sodas be complimentary.

We're hoping to make it the single place where customers can go when they're looking for Java products. It hasn't really been done by anybody else.