We have computers to help us with the returns, but no way would we ever have a computer answer the phone. It's rude and it aggravates people.

Computers are great, and they help us out a lot, but I think they can get us into a lot of trouble. I don't want people to get drunk and go online, for starters. I think it's dangerous. Everyone uses phony names, and you just don't know who you are talking to half the time.

Everybody wanted to help, we figure this is the best way for us to get everyone together and try to raise as much money as we could.

Our customer base grows by the happy customers that go out of our doors.

We have more limited hours, but people will continue to have tax issues year-round. We are here for them, no matter what.

Most of the people we meet are completely nervous and worried about the tax process. And I can completely understand why.