We love our fans, so there's nothing we wouldn't do for them, and we go directly to t hem.

As far as sustaining our popularity, I believe we can.

We do have our finger on the pulse of the marketplace, if for no other reasons than having all these live events and listening to our audience all the time.

But because our organization has grown so much and in so many different ways, the delegation process places responsibility and authority on the shoulders of people you can watch grow and watch the way they treat others.

I think that the Internet - and I do love the free flow of ideas on the 'Net - is like the wild west of the information world.

You do have to delegate as you grow.