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Daves track record of revenue growth combined with strong profitability performance in both Customer Care and Information Management reflects his deep knowledge of the business and the needs of our clients. While we are making good progress in 2005 and we remain comfortable with our 2005 revenue and earnings guidance, Daves leadership will allow us to continue to build our growth and profitability while further leveraging our unique customer care and billing value proposition.

Dave's track record of revenue growth combined with strong profitability performance in both customer care and information management reflects his deep knowledge of the business and the needs of our clients, ... While we are making good progress in 2005 and we remain comfortable with our 2005 revenue and earnings guidance, Dave's leadership will allow us to continue to build our growth and profitability while further leveraging our unique customer care and billing value proposition.

We continue to see the [customer care] market as robust. We see vitality in the market and part of what we want to do with that is continue to grow the top line but grow the bottom line even faster.

You must reduce opportunity. That is the key.

One thing that concerns me is fraud.