We provide quality service and have great relationships with our customers. We want to address their every hair need. We?re not just another salon and our customers know this.

I think United has proven its plan is viable. It has won over many skeptics. Its service quality performance is stellar. Its labor costs are low. Its shift to [more profitable] international markets appear to be focused and working.

Assuming you have a reasonable phone, the sound quality is better than a landline. We tested the service in customer test groups and had favorable results. We minimized the data feed--it's compressed as much as possible. It even works very well over narrowband.

Size in a market like California is very important to providing a service that is of high quality and affordable and provide it in the most efficient way.

We must continue to evolve to a low-cost industry that provides high-quality, cost-efficient service across the board. This should be at the top of our common agenda.

The quality of the merchandise has improved and...the service levels are very high.