We sell our service to customers who call us, ... Our view is that if people don't want to be called, they won't be good sales prospects anyway.

We think their behavior is outrageous for normal business commerce. Essentially they have refused to negotiate with us.

I honestly believe we are in a situation where this could come together in a matter of hours if people agree that it's time to do that, but we haven't been able to get that kind of an agreement from the unions. Frankly, we think we're there. Obviously there's not complete agreement on this.

We're looking forward to nailing down the details as quickly as we can. We'll continue to talk until people collapse and even then we could talk in our sleep if we have to.

It's not related to quality of service, it's related to cost. For us, it was an issue of having better control of our costs.

We will certainly continue to negotiate with anybody who's here. We have no interest in walking away from talks.