We think we're highly competitive right now and getting more so.

To be very parochial, most of our employees are implementers and very focused on customers and customer service. We still need the guys and gals who drive the trucks, and I think this is a great opportunity for all of us.

It is not our goal to serve every customer out there. It is our goal to provide as many products and services to the customers we serve. We're losing lines, but growing the business on the broadband side.

Is it the end or the beginning? I think it's the beginning, from my perspective. It's far from the end of the story.

They're just playing very, very well right now. We've been forced to work as a team a lot more these last few games, especially with Crystal's shot not falling. The other players are doing a great job of stepping up.

When I was working on 'Men of Honor' with Robert De Niro, there's a pipe that he has in the movie, and it took us about six weeks to find the right pipe for him to use and feel comfortable with. It was a great choice, because it was really about what worked with the camera at that time.