We try to be very generous with the customers when we do that. We try to provide them with trees elsewhere in their yard that will provide them with the benefits they want.

We prune and remove about 8,000 trees a year. And every year we plant around 2,500.

We were able to provide housing to all who need it. We've had incredibly generous offers from alumni for housing.

We won't be having lunch when our customers are having theirs.

This is our opportunity to build deeper relationships with our customers. We see this as a way to provide our customers with the personalized attention they need where they most need it.

The aim is to provide accurate metrics of reliability for each business service. Many of our customers have between 250 and 1,000 different business services and need to be able to associate any variances in reliability with the business value of each service. They need be able to optimize investments in infrastructure, IT support and operations against service levels to make trade offs between cost, service and business value