We want to see a clear, specific deadline that gets us from here to a (final) decision.

Every fall, we get a massive truckload of stuff from Dell. They'll pre-install an image for us because it's a bulk purchase—the operating system and all university applications, ... One thing we couldn't do [in 2004] was pre-load Windows XP SP2. It showed up too late for us to get it in, test it and make sure it works with all of our apps.

the decision not to broadcast the full message was counterproductive.

The first thing you must do is examine the existing landscape. Make the decision to remove five or six items that have become overgrown or are choking the effect.

Make up your own mind. It's your decision, not mine.

They made this decision without the parents' input or having a public hearing.