We wanted better service quality than what we had, and more agility to respond quickly to changes in the market.

Outsourcing isn't just strategic and tactical. Once you make a move, the invisible hand gets to work.

The new Motorola IP-STB 1100 empowers service providers with a broad range of choices as they look to deploy IP-based services into the home. With our powerful software platform supported throughout the product portfolio, customers can customize the hardware and software mix appropriate for their subscribers' needs.

Assuming you have a reasonable phone, the sound quality is better than a landline. We tested the service in customer test groups and had favorable results. We minimized the data feed--it's compressed as much as possible. It even works very well over narrowband.

Size in a market like California is very important to providing a service that is of high quality and affordable and provide it in the most efficient way.

We must continue to evolve to a low-cost industry that provides high-quality, cost-efficient service across the board. This should be at the top of our common agenda.