We will have people coming in for training in summer. I will lead some workshops; we will have consultants for others.

There's much more to differentiation. That will be a large initiative next year.

I believe in giving people a second chance.

We rent one in three tuxedos in the U.S. and Canada, and if we make a mistake, our employees will deliver to the customer's home, office, or wedding. We get a couple hundred letters a week praising the service in our stores.

Instead of fostering the kind of dialogue in the boardroom that has in part contributed to our success, the board has inappropriately chosen to silence my concerns through termination as an executive officer.

We opened the first Men's Wearhouse in Houston in August 1973, then a store a year for 10 years in Texas. In the early 1980s I opened a store in the San Francisco Bay Area. Within the year, the Texas economy was in total disarray. We were facing Chapter 11, and if not for the California store, we might not have survived.