we'll be reviewing the reports that they've received to better understand the allegations.

I now understand [the allegations] to be untrue.

We have a solution that fixes the problem, and we're confident that this is going to be the right remedy.

When we have seen the fire reports increasing, we have recalled those vehicles and replaced those switches. Ford has used the basic switch design in a large number of vehicles and the risk of fire related to the switch is much different in those certain populations that we have recalled.

We have not determined at this time that there is a defect with the switch, but for reasons we still do not understand the switch is failing ... and we are trying to understand why.

We have been asked why we have not expanded the recall. The last thing we want to do is make an important safety decision on incorrect or incomplete information.