We're far more direct in getting at what we think matters. The urgency is palpable.

I don't think anybody has captured this feeling of utter queasiness you have when all your professional premises are taken away. Recounting it now, it sounds like everything fell into place (logically). But it was the most unsettling, nauseating experience. The outcome wasn't assured, and most of us only had a vague sense of what to do next.

Over the years, Mark's colleagues had grown numb to his warnings of the swamped-bowl scenario. But that afternoon his voice and his pallor made me listen.

That's why they have a sense of urgency, ... Fuel is difficult.

So far they haven't been able to see a strong sense of urgency. It's a little here and a little there. It's not the sweeping kind of change that this company needs.

This is a competitive group. What really matters is how we feel about ourselves inside. We think we're an awfully good basketball team that can compete on any given night against any given team.