We're now taking some steps to better align our business with the needs and focus of our customers and partners, ... Our focus is on our business, and the community business centers will continue to serve as catalysts in their communities to expand affordable housing opportunities and to work with our customers and lenders to get more people into homes and help them remain in those homes.

Never treat your audience as customers, always as partners.

They are taking steps, but they are baby steps.

This has provided a great foundation for where the A&P Commission needs to focus its efforts in the short term and in the long term as well.

Our focus has always been to anticipate the needs of agents and clients and meet them with the very best marketing and technology tools. Approximately 35 percent of all residential sales in 2004 were second homes. The Windermere Destinations program is in direct response to the steady increase of second home ownership and the need for specialized, results-driven marketing resources for these buyers and sellers.

I was really happy with most of what I saw in singles. We always emphasize that the focus needs to be on the process, and the outcomes will take care of themselves. That's exactly what happened today.