We're redoing the way that we assess employees' performance, and pay is tied to that system. And so we've decided to make some adjustments to the design that we have. That will cause us to change our training as well.

We've asked the services to put a hold on their training for January because we're reviewing and assessing the performance-management design (portion), which is part of the training.

Companies keep telling me that retention of high-performance employees is a major motivation for their involvement. The younger generation of managers use socially responsible activities as an internal motivational tool.

It is very clear from our financial performance that our employees remained focused on delivering results. Our core management and employee strength -- which has predominantly come from successful mergers over the years -- continues to drive industry-leading performance,

The profits from our book sales are used to pay the salaries of Campus Center and cafeteria employees.

A crucial part of your plan is communicating it to your employees. Be sure everyone knows what they'll need to do should disaster strike.