What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.

Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place

Quality is everyone's responsibility.

The emphasis should be on why we do a job.

Break down barriers between departments. People in research, design, sales, and production must work as a team, to foresee problems of production and in use that may be encountered with the product or service.

A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?