What this event really impacted was the school's ability to compete in the scientific community.

This feature was very important to us because the nature of our e-mail database is such that we have a trillion tiny data files, a system which is less than ideal for a file-based storage system. The files are poorly positioned to do any streaming onto tape.

In retrospect, that was a big error in our thinking.

We placed few restrictions on people. Faculty had freedom to conduct their research and had few IT policies to think about.

The upside to the disk problem was that we recovered the old system to the SAN.

One of his strengths going into that job is his ability to get into the community. So much of what we do is having that support, not just in the alumni but with the corporate community. He really does a fantastic job of following through with those partners and making the relationship a win-win for both.