When companies act a little bit more like people, they can connect with more customers,

We think this story will have a happy ending.

I was at my nephew’s graduation from Harvard Business School,

The force of commerce got us in this mess and it’s the only force that will get us out,

Quality, quality, quality: never waver from it, even when you don't see how you can afford to keep it up. When you compromise, you become a commodity and then you die.

I was at my nephew’s graduation from Harvard Business School,