When it comes to professionalism, it makes sense to talk about being professional in IT. Standards are vital so that IT professionals can provide systems that last.

Data is a precious thing and will last longer than the systems themselves.

IT professionals have a responsibility to understand the use of standards and the importance of making Web applications that work with any kind of device.

I think IT projects are about supporting social systems - about communications between people and machines. They tend to fail due to cultural issues.

The world's urban poor and the illiterate are going to be increasingly disadvantaged and are in danger of being left behind. The web has added a new dimension to the gap between the first world and the developing world. We have to start talking about a human right to connect.

We could say we want the Web to reflect a vision of the world where everything is done democratically. To do that, we get computers to talk with each other in such a way as to promote that ideal.