When we deliver the service, we've got some just incredible loyalty among our clients. The fact of the matter is, I'm immensely disappointed in our ability to go out and sell the service.

The loyalty of a subscriber is driven by price. But all the service providers are going to have to buy equipment,

The outplacement industry has gone through much more of a severe downturn than anyone, including us, would have anticipated.

This was achieved despite a relatively modest market growth.

If you look at skilled positions like electrical engineers or application engineers, the average time to fill those positions has gone up from six to eight week. That may not sound like a lot of time, but with all the efficiency improvements of recent years, there's not much leeway in staffing when you have an opening.

This is one of the most negative outlooks in the wholesale and retail sector since the first quarter of 2004. They're going to be very cautious.