When we started out, there was a lot of trepidation caused by the uncertainty. We got ahead of them and explained that is all about enhancing capacity. We need to go from 100 IT staff to 200 to take on new products but can't afford them in the U.S.

They've managed to stay ahead of this wellness trend that could have caused a huge backlash with people just stopping eating chips period.

There was a little trepidation on my part [at first], but when he called me, there was no trepidation, ... It made it a lot easier on me.

When they did score the go-ahead goal and went up 2-1, they just came out harder and started putting the pressure on us and we didn't have many chances after that. It was basically all downhill after that for us.

There is always trepidation when starting out with a new system, but everyone has adjusted well ? including those with little previous computer experience. The system is very user-friendly. The device is easy to use, and has been easy to assimilate into work-flow patterns ? despite the fact that the system does a vast amount of work.

When I started this trial, I thought we were going to try this case on science. I had no idea my client would be called a liar.