When you're managing an emergency department, you're trying to keep everybody calm, so when an emergency comes in the door, everyone can do their best work.

It's better to grow your employees, steer them into a place that they can learn and succeed, and want to work hard and be loyal, than to have a revolving door of employees. That's demoralizing.

If you're going to run a small business, you need to know what everyone is doing, be the first one in and the last one out, and work weekends.

The best work is not what is most difficult for you; it is what you do best.

You just have to keep coming to work in order to be the best.

As long as you do the best work that you can and not make it bland... because you're going down a lane that is trying to make everybody happy. You have to take an angle on these things.