When you're building your strategy around the user, it changes the business imperatives. This world of Web services really is not about the technology itself, it's about business. The business issues are so much at play that they are really more important than the technology.

In some cases, what makes the most sense is what your IT staff is trained in and comfortable with.

He kept us in contention for so long. He had a world class game until that.

I think that you learn some great lessons in this business, and one of them is to accept the disappointments as part of the game. I think I've learned that over the years very well. The highs are really high. If you can cope with the lows, you can have a ball. I'm very passionate about racing. ... I think everyone ought to own a horse.

While the business has been good to me, I just feel like doing something different. I have not made up my mind fully about what that thing is though. Maybe I'll stay home and take care of my grandchildren.

It's been an honor to be a part of the fabric of Chicago, but after being in the business for over half a century, Jan and I feel that now is the right time to start a new chapter in our lives.