Whether it's Google or Apple or free software, we've got some fantastic competitors and it keeps us on our toes.

Analytical software enables you to shift human resources from rote data collection to value-added customer service and support where the human touch makes a profound difference.

Software is a great combination between artistry and engineering. When you finally get done and get to appreciate what you have done it is like a part of yourself that you've put together. I think a lot of the people here feel that way.

The message that personal computers can do neat things, that software is great stuff, that there's an exciting opportunity here and Microsoft is involved in it, that's a worthwhile message for Microsoft to get out.

Software empowerment can be used here as well.

Our vision of what's important is exactly the same today, bringing together the best systems and the best software to empower people with rich information solutions.