Wolfgang Puck and his wife, Barbara Lazaroff, have it all, ... There are endless people, who are either imitating him or trying to, but it's very hard to imitate somebody who is that good and that creative.

We have to take a neutral approach, ... We want to be able to work with all of them.

Service is not a San Francisco problem. It's a national problem, ... It's the largest problem in the restaurant industry in the 71 cities we cover.

It has been the consistent experience of most Americans that a tip means 'to improve performance,' and most people believe it does have an impact on the service they get.

When you try to talk about yourself, you dont know who you are, or what your like, or what your like to other people. And the moment you do it's a formula for yourself, and then you're imitating yourself, and then nobody likes you and they dont know why.

These are the people that Barbara and I have both built relationships with over time. Some of these relationships are those that I brought to the table.