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You always have some people who point to this who don't understand a strong Blue Cross is good for our customers and North Carolina.

Dan Glaser

People

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As other companies in our industry continue to report strong profits, we delivered a reduced net income ratio for the second year in a row, just as we had planned.
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Our financial results were within our target range and represent our continued ability to meet our customers' needs and remain a financially stable health insurer.
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A lot of the people that were down there had never even worked on a roof before, had never touched a shingle in their entire life. Yet here they were with bloody knuckles from tearing shingles and they're up there with a smile on their face. We were all sore, getting up at 6 a.m. and going out to work, and there wasn't a single complaint.
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People are just so insensitive because they're ignorant; they don't understand, so they're scared of what they're ignorant of.
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