You can never be comfortable with your success, you've got to be paranoid you're going to lose it.

The Internet is ultimately about innovation and integration, but you don't get the innovation unless you integrate Web technology into the processes by which you run your business.

People don't do what you expect but what you inspect.

What we believe is going to be very important is the delivery of traditional software and services and hardware over the Net. That's a form of electronic marketplace.

A lot of people saved IBM. Yes, I was the leader of that team, but I could never have done it without a group of IBMers helping me.

Successful enterprises are built from the ground up. You can't assemble them with a bunch of acquisitions.