You don't lie to your own doctor. You don't lie to your own attorney, and you don't lie to your employees.

If you take the meat ax to the problem, you destroy relationships, ... And who loses? The employees. The customers. And the shareholders.

We believe that employees should always be treated with dignity and respect, especially when we are forced to make these tough decisions,

You're only as good as your dumbest competitor.

It's not about market share. If you have a successful company, you will get your market share. But to get a successful company, what do you have to have? The same metrics of success that your customer does.

The airline business is the biggest team sport in the world. When you're all consumed with fighting among yourselves, your opponents can run over you every day.