You have one big mythology in your favor: Everyone believes that you Europeans are impeccable. But I know you are jerks.

Be impeccable with your word.

But every company of the future is going to be in the business of exquisite care - which means quick turnaround time and convenience. To deliver exquisite care, you need an organization that coordinates well and listens well.

Hope is the raw material of losers.

Great work is done by people who are not afraid to be great.

I never told a victim story about my imprisonment. Instead, I told a transformation story - about how prison changed my outlook, about how I saw that communication, truth, and trust are at the heart of power.