You have to be smart about how you use e-mail. Otherwise you let it ruin your life.

It is really difficult to track some of those down when all you have is a purported e-mail from somebody named Janet, and no other identifying information.

It just amazes me that AOL can be so intransigent, ... AOL's Instant Messenger is the industry standard. It's used by millions of people . . . It would be in their best interest to see that everyone else adopts their instant messaging standards. All they're doing by blocking traffic is encouraging people to have their own instant messaging clients.

It just amazes me that AOL can be so intransigent. AOL Instant Messenger is the industry standard. It's used by millions of people.... It would be in their best interest to see that everyone else adopts their instant messaging standards. All they're doing by blocking traffic is encouraging people to have their own instant messaging clients.

Netscape has been very unsuccessful at interacting with the trades, ... They don't understand how to do PR.

Leave your laptop at home. I've spent hours in hotel rooms trying to connect a laptop. It's not a job for anyone [who has] trouble programming a VCR.