You have to create a consistent brand experience however and wherever a customer touches your brand, online or offline. The lines are forever blurred.

The luxury customer is increasingly global and increasingly mobile. Their brand journey is not linear. They might browse online and purchase in store, or vice versa.

Everyone talks about building a relationship with your customer. I think you build one with your employees first.

It is not about gender, it is about experience, leadership, and vision.

At some point in your career, maybe you, too, have made the life-altering decision to start anew. If so, you know first-hand how exciting, challenging, and sometimes disorienting the first 30, 60, 90 days can be.

I think if I'm guilty of anything, I'm guilty of always being incredibly focused on the task at hand. So wherever I've worked, I've just always tried to do my best, achieve my best, build a great team around me.