You need to know about customer feedback that says things should be better.

We all need people who will give us feedback. That's how we improve.

In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.

Software innovation, like almost every other kind of innovation, requires the ability to collaborate and share ideas with other people, and to sit down and talk with customers and get their feedback and understand their needs.

Our new outlook is based on recent customer feedback, which indicates that a meaningful recovery of spending by our telecommunications customers will occur much more slowly than we had previously anticipated,

Companies shouldn't try to invent new ways for collecting customer feedback. They already have countless customer interactions available to them, ranging from salespeople to technical reps. What's important is to provide some structure to these interactions and share them with everyone in the organization.