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You should not build your customer service system on the premise that your organisation will never question the whims of your clients.


Richard Branson

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JAMES ALLEN The vision that you glorify in your mind, the ideal that you enthrone in your heart this you will bu...
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SIMOS SYMEOU FROM PRIMECOM Never allow anyone to hold the key to your happiness, key to your heart, or key to your dreams. Be i...
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DREW CAREY Never think that you're not good enough yourself. A man should never think that. People will take yo...
ANTHONY TROLLOPE The bottom line is that you have to look at the profit margin a customer brings in comparison to you...
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RICHARD JEFFERIES Basically, what you really want to do is try to engage the viewer's body relation to his thinkin...
RICHARD SERRA I still believe in the possibility of the United States, with all its will and all its strength, and...
RICHARD HOLBROOKE The mark of your ignorance is the depth of your belief in injustice and tragedy. What the caterpilla...
RICHARD BACH Your conscience is the measure of the honesty of your selfishness. Listen to it carefully.
RICHARD BACH If I never do another thing, I've met the good, sweet people of the world.
RICHARD DAWSON I've had the most incredible luck in my career.
RICHARD DAWSON 'Hogan's Heroes' lasted longer than the war.
RICHARD DAWSON It's important to me that on 'Family Feud' I could kiss all the people. It sounds crazy ...
RICHARD DAWSON I never dreamed I would have a job in which so many people could touch me and I could touch them.
RICHARD DAWSON The thing that I loved about 'Feud,' we froze a moment in time for these families that had n...
RICHARD DAWSON They kept us on the air probably a year more than they should have.
RICHARD DAWSON There were people I know that got upset that I kissed people; I kissed them for luck and love, that&...
RICHARD DAWSON The first time I ever saw people of any color was when D-Day left from my hometown in England, to go...
RICHARD DAWSON You wouldn't want to move if you sat next to me on the bus. Or maybe you would.
RICHARD DAWSON It's wonderful to win, but don't get cocky about it!
RICHARD DAWSON And I asked my mother about it; I said, 'Is there something wrong?' She said, 'God... Go...
RICHARD DAWSON God bless all the little children in the world.
RICHARD DAWSON About 30 million people see me every week - I'm a happy man.
RICHARD DAWSON Be nice to each other. You can make a whole day a different day for everybody.
RICHARD DAWSON I abhor grades - if a child does his best, that's all that should be asked.
RICHARD DAWSON Most profoundly deaf people have speech that is very difficult to understand.
RICHARD MASUR