Your bed is guaranteed to be a better quality at a full-service hotel. Everything is a little bit nicer.

Of the individuals who have come from Katrina, a lot of them have needed more than just a clean bed and a good meal.

Assuming you have a reasonable phone, the sound quality is better than a landline. We tested the service in customer test groups and had favorable results. We minimized the data feed--it's compressed as much as possible. It even works very well over narrowband.

Size in a market like California is very important to providing a service that is of high quality and affordable and provide it in the most efficient way.

We must continue to evolve to a low-cost industry that provides high-quality, cost-efficient service across the board. This should be at the top of our common agenda.

The quality of the merchandise has improved and...the service levels are very high.