Herb Kelleher quote: "If the employees come first, then they're happy, ... A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring Green mysteries of all time, it is just the way it works."

The clear, unmistakable sign of a bureaucrat is somebody who worries about whether he has a window.
HERB KELLEHER

I'd say my mother made more of a difference to me than anyone else did. I know that's a conv...
HERB KELLEHER

Power should be reserved for weightlifting and boats, and leadership really involves responsibility.
HERB KELLEHER

Just because you don't announce your plan doesn't mean you don't have one.
HERB KELLEHER

I guess the worst moment I ever had in business was the fear that Southwest Airlines wouldn't ge...
HERB KELLEHER

When I started working on Southwest Airlines, I kid you not, only people flying on business and very...
HERB KELLEHER

The spirit of Southwest Airlines is exuberant, it's caring, it's dedicated, it's diligen...
HERB KELLEHER

Keep costs low and spirits high, and the people of Southwest Airlines will keep LUV in the air.
HERB KELLEHER

You can't have a mid-life crisis in the airline industry because every day is a crisis.
HERB KELLEHER

Your employees come first. And if you treat your employees right, guess what? Your customers come ba...
HERB KELLEHER

Wild Turkey whiskey and Philip Morris cigarettes are essential to the maintenance of human life!
HERB KELLEHER

The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication ...
HERB KELLEHER

I tell my employees that we're in the service business, and it's incidental that we fly airp...
HERB KELLEHER

I think my greatest moment in business was when the first Southwest airplane arrived after four year...
HERB KELLEHER

It's all hands on deck; the ship is being shelled,
HERB KELLEHER

I forgive all personal weaknesses except egomania and pretension.
HERB KELLEHER

Inevitably, as we grow bigger across the rest of the country, and Dallas remains the same size, we m...
HERB KELLEHER

It wasn't a matter of public policy; it was a matter of political power.
HERB KELLEHER

You'd have thought we threatened to release the four horsemen of the Apocalypse.
HERB KELLEHER

Succession planning has been a major priority at Southwest for quite some time. We think we have com...
HERB KELLEHER

Most people think of us as this flamboyant airline, ... but we're really very conservative from the ...
HERB KELLEHER

I would have to say from looking at the scene, as I've seen it, it appears there's a good chance it ...
HERB KELLEHER

There was no indication that the runway was wet and they have no indications of any problems at all ...
HERB KELLEHER

A company is stronger if it is bound by love rather than by fear.
HERB KELLEHER

I want to go pro if I can, and I don't think there's any better place to be than Yale. No matter whe...
MATT KELLEHER

The department has concluded that the substandard driveway connections will be reviewed in detail du...
BARBARA KELLEHER

It's not a quick fix. It's not like filling in a pothole.
BARBARA KELLEHER

The odds are that they were killer bees because 99.9 percent of them up here are. That's not as dang...
TOM KELLEHER

At Cabinet meetings in a U.S. Parliament, the FBI chief and CIA chief both elected and facing new el...
BOB KELLEHER

The Republican Party in Montana deserves a candidate who's able to make decisions and will stick wit...
BOB KELLEHER

We're headed for a dictatorship.
BOB KELLEHER

I would keep the president as a figurehead.
BOB KELLEHER

It is presumed that the other residences had driveway permits prior to 1994.
BARBARA KELLEHER

We came on strong late last year, making it to No. 9 or No. 10. Coming into the season, with the pla...
BRIAN KELLEHER

You have to play the full 80 minutes.
BRIAN KELLEHER

It would've helped if someone had told us the rules before the first shot. You line up for a penalty...
BRIAN KELLEHER

We're pretty solid everywhere on the field.
BRIAN KELLEHER

We believe this is a great project. We feel that if we can offer quality, affordable housing then pe...
BRIAN KELLEHER

Ford has been able to run essentially unopposed. All through the strike GM's main concern was the ne...
JAMES KELLEHER

A lot of people predicted a much sharper falloff. If you look at the numbers, they're not really ala...
JAMES KELLEHER

I'm not that surprised. Listening to the first-quarter conference call, [Chief Financial Officer] Jo...
JAMES KELLEHER

You could argue the Dow Corning litigation has had a significant impact on Dow Chemical.
JAMES KELLEHER

The choice to elevate a much younger man might signal not so much an impatience with the current pac...
JAMES KELLEHER

There are a lot of reasons why (Wall Street) just isn't happy about this restructuring.
JAMES KELLEHER

You could almost argue that investors sense some relief.
JAMES KELLEHER

There's no long-term relief in sight for Dow Chemical. It remains a big target. But it doesn't mean ...
JAMES KELLEHER

It's a bold move. Renault will have its hands full.
JAMES KELLEHER

As other technology companies were gazing at their navels, Corning was redressing its balance-sheet ...
JAMES KELLEHER

They're turning over the position, so I definitely want to fight for that spot.
MATT KELLEHER

Obviously they'll have an extra edge in having a year of experience and then spring practice this ye...
MATT KELLEHER

A man begins cutting his wisdom teeth the first time he bites off more than he can chew.
HERB CAEN

You're looking for players whose name on the front of the sweater is more important than the one...
HERB BROOKS

You know, Willie Wonka said it best: we are the makers of dreams, the dreamers of dreams.
HERB BROOKS

I'm pretty selective. I generally edit the contact sheets and then do work prints. Because I hav...
HERB RITTS

I was an economics major, which I enjoyed because I had a good business sense.
HERB RITTS

I was taken in by the bravado and the sounds of Mexico... not so much the music, but the spirit.
HERB ALPERT

This was during a period when I was producing Brazil '66 records and got infected by Brazilian m...
HERB ALPERT

The trouble with born-again Christians is that they are an even bigger pain the second time around.
HERB CAEN

Conversation is three women stand on the corner talking. Gossip is when one of them leaves.
HERB SHRINER

The only thing wrong with immortality is that it tends to go on forever.
HERB CAEN

All you need to be a fisherman is patience and a worm.
HERB SHRINER

The struggle of the male to learn to listen to and respect his own intuitive, inner prompting is the...
HERB GOLDBERG

You and I do not see things as they are. We see things as we are.
HERB COHEN

I tend to live in the past because most of my life is there.
HERB CAEN

It's time to stop defending a system that is clearly in dire need of reform, stop issuing report...
HERB KOHL

We cannot and will not ban the creation of violent video games. But, we can prevent the distribution...
HERB KOHL

I wake up in the morning, I do a little stretching exercises, pick up the horn and play.
HERB ALPERT

I have a memory like an elephant. I remember every elephant I've ever met.
HERB CAEN

A city is not gauged by its length and width, but by the broadness of its vision and the height of i...
HERB CAEN

Within two hours of where I live, you have mountains and desert as location. I like the natural elem...
HERB RITTS

A city is a state - of mind, of taste, of opportunity. A city is a marketplace - where ideas are tra...
HERB CAEN

Clifford Brown was in the jazz circles considered to be probably the greatest trumpet player who eve...
HERB ALPERT

I'd go down to the end of my street, to a garage that had a certain feeling about it, or a parti...
HERB RITTS

I always enjoyed art history because, growing up in California, my exposure was limited, and it was ...
HERB RITTS

A city is where you can sign a petition, boo the chief justice, fish off a pier, gaze at a hippopota...
HERB CAEN

Actually, when I first started dabbling in photography, I was still working for my parents as a sale...
HERB RITTS

Everything goes in cycles, to a degree.
HERB BROOKS

Telling the future by looking at the past assumes that conditions remain constant. This is like dri...
HERB BRODY

Online campaigning is becoming more commonplace.
HERB ASHER

Clearly, issues of ethics and corruption will be playing a significant role in our discussions of po...
HERB ASHER

You will most likely find a tremendous difference in opinion from certain Ohio universities.
HERB ASHER

The state, for a long period of time, has been undergoing a wrenching economic transformation. The r...
HERB ASHER

I think the Democrats have done a better job on voter registration efforts. Whether you can get thos...
HERB ASHER

When he comes to Ohio, the economy really gets emphasized. They have incorporated the fact that Ohio...
HERB ASHER

He's worked very hard on all fronts in the state.
HERB ASHER

Any state can make a difference, but when you look at the arithmetic, ... it's hard to imagine that ...
HERB ASHER

People perceive the campaign to be close, so that should stimulate people to vote. And the media env...
HERB ASHER

We wonder why we're electing Democrats and Republicans who seem to be more extreme than the average ...
HERB ASHER

Although there was a point with the Tijuana Brass where we were playing for such huge crowds that I ...
HERB ALPERT

Unfortunately, what they're playing on the radio now is not really fair to a lot of great musicians ...
HERB ALPERT

It's powerful. 'Whipped Cream' happened 40 years ago. It still resonates with people.
HERB ALPERT

I haven't seen this many people since I played bar mitzvahs years ago.
HERB ALPERT

It's certainly an honor. When I got the call I didn't sure how to react, to tell you the truth. It w...
HERB ALPERT

My first instinct was not to do it. I didn't want to trample on ( Whipped Cream ).
HERB ALPERT

There was a certain naturalness that was happening in the '60s and '70s that felt more like a happen...
HERB ALPERT

Is there an audience for it? I don't know. I don't think it's the audience who bought it originally....
HERB ALPERT

This special event at Vibrato brought together many people sharing a common bond - a love of jazz an...
HERB ALPERT

We finally got our big break when Ed Sullivan put us on his show.
HERB ALPERT

See it like it is!
HERB COHEN

There are more of them than us.
HERB CAEN

Cockroaches and socialites are the only things that can stay up all night and eat anything.
HERB CAEN

Isn't it nice that people who prefer Los Angles to San Francisco live there?
HERB CAEN

The trouble with Oakland is that when you get there, it's there.
HERB CAEN

All American cars are basically Chevrolets.
HERB CAEN

If I'd have went on the ice when this thing happened, someone would have speared me or something...
HERB BROOKS

There's something about dealing with government agencies that makes you feel like a criminal.
HERB TRIMPE

On his 20th birthday? How about that! He's a good shooter -- if he's open at the top of the key he c...
HERB SENDEK

We've been pushing that Manu is certainly the only athlete that crosses Anglo, Hispanic and European...
HERB RUDOY

We need to take steps to strengthen and mend Social Security so that its promise of a secure retirem...
HERB KOHL

That's why I felt so at home when I went to Africa. It didn't matter that I was halfway arou...
HERB RITTS

If I'd have went on the ice when this thing happened, someone would have speared me or something. It...
HERB BROOKS

Many people who excel are self-taught.
HERB RITTS

A city is a crazy concrete jungle whose people at the end of each day somehow make a small step ahea...
HERB CAEN

If you look at a record under a microscope, the high frequencies are short jagged edges... and the l...
HERB ALPERT

I find that it's nice to work with somebody and spin off on someone else's feelings. You get...
HERB ALPERT

Instrumental music can spread the international language.
HERB ALPERT

I thought our guys just showed tremendous character tonight. It's always good to be on the bus with ...
HERB SENDEK

I thought we were quick to settle for the 3. At the same time, we did miss some open shots.
HERB SENDEK

It's a team game. Those guys didn't take a lot of shots. We were attacking what we thought was there...
HERB SENDEK

I was so happy when she returned to the area last year. What they're doing here is very commendable.
HERB EDWARDS

I think a lot of the time these days people are so concerned about having the right camera and the r...
HERB RITTS

Teaching is like flying a plane. You leave school one day feeling like you're spiraling down tow...
HERB TRIMPE

I did grow up next door to Steve McQueen, who was a very famous movie star at the time, but as a kid...
HERB RITTS

This is your moment. You're meant to be here.
HERB BROOKS

One day if I do go to heaven...I'll look around and say, 'It ain't bad, but it ain't San Francisco.'
HERB CAEN

It was a good, thorough whipping. We were outperformed in every way. There was no indication that we...
HERB SENDEK

Just two days in Manhattan and you find yourself looking for a place to wash your handkerchief after...
HERB CAEN

For me, the most important thing I learned was just honing my eye. I think I had a good eye.
HERB RITTS

A bridge is only a bridge, a highway in the sky. The ferryboats were close to the foaming heart of t...
HERB CAEN

One day if I do go to heaven...
I'll look around and say, 'It ain't bad, but it ain't San Franci...
HERB CAEN

Those things were all possible through the stewardship program, and if we hadn't had those dollars, ...
HERB BEHNKE

I would ask that you approve the final plat but that Mayor Scott doesn't have to sign off if he is n...
HERB KLEIN

Sometimes when you turn the calendar to March, everybody gets a fresh breath.
HERB SENDEK

Sirens are not a good option, especially with our topography.
HERB THOMAS

It must be said that all entrants were extremely talented, and there were no losers at this event.
HERB THOMAS

There's a lot of reasons not to reinvent the wheel here.
HERB THOMAS

With their inside prowess, it makes it more challenging to guard them. What makes them so special is...
HERB SENDEK

We hope that this will become a new tradition in Tucson, bringing film lovers back to the Fox.
HERB STRATFORD

It's all a charade. Norris is a superb salesman, but I'm not buying what he's selling.
HERB LEVINE

On the whole, to capture the bronze medal is really what we wanted. Especially since we graduated 75...
HERB MONES

She's looking at how Paula improved so much since she's been out here. She knew Paula as a junior, c...
HERB KRICKSTEIN

You're looking for players whose name on the front of the sweater is more important than the one on ...
HERB BROOKS

We were outplayed, out-coached and thoroughly whipped by a very good North Carolina team. Our reboun...
HERB SENDEK

We wouldn't think we'd have to postpone the game.
HERB VINCENT

Being an American is about having the right to be who you are. Sometimes that doesn't happen.
HERB RITTS

We just had to get the margin sliced before the half, and we did some good things. When Tony hit tha...
HERB SENDEK

Kurt is a smart enough player to know how to fit in, ... He's one of the guys that you feel comforta...
HERB WILLIAMS

We've got our sights set on them. If they stumble, hopefully we can step in there.
HERB HARRIS

Bankruptcy is a serious decision that people have to make.
HERB KOHL

We need to fight the plague of the uninsured the way we have fought other threats to our way of life...
HERB KOHL

And he understands that's a big responsibility. He's a leader on a team that has great aspirations.
HERB KOHL

It makes the hearings even more important, ... It raises the bar higher, simply because the job is e...
HERB KOHL

a famous city's most famous landmark.
HERB CAEN

A bridge is only a bridge, a highway in the sky. The ferryboats were close to the foaming heart of t...
HERB CAEN

Legs feed the wolf.
HERB BROOKS

I don't think it will. It'll never stop.
HERB BROOKS

[I remember sitting with Brooks in his office, in late December 1999, not long after he'd taken over...
HERB BROOKS

If you lose this game, you'll take it to your [expletive] graves.
HERB BROOKS

Nine out of ten time we play this team, the would beat us. But not tonight because tonight is our ni...
HERB BROOKS

If you give 99 percent, you will make my job very easy.
HERB BROOKS

Great moments are born from great oppurtunities.
HERB BROOKS

This is your moment. You're meant to be here.
HERB BROOKS

It's a tradition that continues, and yet we have opposition from groups that think that animals shou...
HERB BEHNKE

The trouble with born again Christians is that they are an even bigger pain the second time around
HERB CAEN

Trevor lost to an outstanding kid from Winslow, who pinned everyone else he faced in the tournament.
HERB STINSON

It is the inspiration of the Olympic Games that drives people not only to compete but to improve, an...
HERB ELLIOTT

We were outplayed, out-coached and thoroughly whipped by a very good North Carolina team. Our reboun...
HERB SENDEK

I'm not surprised. That's the Atlantic Coast Conference.
HERB SENDEK

I'm an old-timer in the business from the sense that when you do something that you feel good ab...
HERB ALPERT

Philosophically, I don't like doing commercials.
HERB CAEN

Those three guys have a wealth of experience and have played together a long time. As good as they a...
HERB SENDEK

You know, the record business is much different than being artist on stage.
HERB ALPERT

We should be dreaming. We grew up as kids having dreams, but now we're too sophisticated as adul...
HERB BROOKS

The greatest stimulator of my running career was fear.
HERB ELLIOTT

Training was a time where resolutions made in the enthusiasm of an inspired moment were put to perso...
HERB ELLIOTT

When the state cut library budgets a while back, I began to study fundraising techniques. The only t...
HERB LANDAU

The state, county, and local governments here really don't support us that well.
HERB LANDAU

We try to balance the collection. The staff and I walk a tightrope, and there are occasional contest...
HERB LANDAU

There are no community centers, no senior centers or youth centers. We have to serve all those purpo...
HERB LANDAU

What a difference a week of earnings reports makes.
HERB KURLAN

We are seeing a little bit of a rush to the exits.
HERB KURLAN

We investigated this one in Oregon for several months. We have investigated several others, and have...
HERB KUHN

It's kind of Medicare goes old school. This is really an effort to find better ways to support the p...
HERB KUHN

There are a variety of factors going on in the marketplace, so I don't think you can say the Medicar...
HERB KUHN

We're still trying to understand how much value we're getting for that.
HERB KUHN

People on Medicare are going to be getting much more in benefits than they would have otherwise rece...
HERB KUHN

Next year, people on Medicare will be getting much more in benefits than they had previously receive...
HERB KUHN

She was just a little girl then. Everything was new to her. She's come a long way in that year. Now ...
HERB KRICKSTEIN

It's funny now. Hey, it's like her swing coach Martin Hall said, 'It's better to show up with no shi...
HERB KRICKSTEIN

I think she's ready for it. She's very bright. She's well-spoken and seldom at a loss for words. She...
HERB KRICKSTEIN

A natural talent, OK, Dad, we are going to hand Morgan over to you to work on golf.
HERB KRICKSTEIN

If she can get her schoolwork under control, she might consider going there.
HERB KRICKSTEIN

He could give Carolyn a good view on what kind of person she is, as well as her academic achievement...
HERB KRICKSTEIN

Before we decide to trust you with this power, we ask you to stand before the public and explain you...
HERB KOHL

I will vote my hopes and not my fears.
HERB KOHL

As I said to him upstairs, 'The real work starts now,'
HERB KOHL

Even as we pour hundreds of billions of dollars into our efforts in the Middle East, there is much t...
HERB KOHL

It's time to stop defending a system that is clearly in dire need of reform, stop issuing reports an...
HERB KOHL

She was a redhead, and fun.
HERB KLEIN

We've been going back and forth and I thought all of the concerns were addressed.
HERB KLEIN

If the employees come first, then they're happy, ... A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring Green mysteries of all time, it is just the way it works.

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Herb Kelleher

If the employees come first, then they're happy, ... A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring Green mysteries of all time, it is just the way it works.

Herb Kelleher

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