A bankruptcy judge can fix your balance sheet, but he cannot fix your company.

It's not about market share. If you have a successful company, you will get your market share. But to get a successful company, what do you have to have? The same metrics of success that your customer does.

I was a mechanic in the Navy. And mechanics in the Navy are like mechanics in airlines. You may have more stripes than I do, but you don't know how to fix the airplane.

You're only as good as your dumbest competitor.

You don't lie to your own doctor. You don't lie to your own attorney, and you don't lie to your employees.

The airline business is the biggest team sport in the world. When you're all consumed with fighting among yourselves, your opponents can run over you every day.