A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.

It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone... The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.

Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.

What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.

When a system is stable, telling the worker about mistakes is only tampering.

The prevailing system of management has crushed fun out of the workplace.