All anyone asks for is a chance to work with pride.

Quality is pride of workmanship.

We should work on our process, not the outcome of our processes.

You can not inspect quality into the product; it is already there.

A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.