Any time there's significant change, there's going to be some people who embrace the change and others who are against the change.

When you go to a voice-based interaction, you can't tell people, 'Ask me this question and structure it in this way.' And if they ask a question, and you have a bad answer, first time, maybe they'll be okay with it. Third time, they're going to say, 'This is a complete waste of time. I'm going away.'

Put the right people in the right places, and then you trust them to do the right stuff.

Some people don't like change, but you need to embrace change if the alternative is disaster.

Some people need sequins, others don't.

Where people work and their environment is becoming more and more important, especially for millennials.