Businesses need to be more alert. Sometimes the problem is not the customer service, it is the product.

[Team player vs team builder]
Players focus on the wins and the loses.
Builders focus on the team and future of the vision.
Let's move our members from team player to team builder.

The nature of your work does not have to be the culture of your team.

Be bold in pursuing what others believe is unrealistic because this will achieve more than being bland and unimaginative.

Organisations are innovating quicker than ever. Your members need to excel from being a team player to a team builder.

Telling people what to do is showmanship.
Showing people how to do it is leadership.