Even one improperly handled claim can result in a devastating increase in premiums.

As the department head responsible for this report, I realize that we handled this file improperly. I would like to apologize to council, on behalf of staff, for the way this matter was handled.

We could see a small increase as a result of that.

Losing one or both of them would be devastating.

Everywhere children are schooled to become masters at answering questions and to remain novices at asking them.

I can't stress enough how important it is for employers to keep tabs on their employees' workers' comp claims.