Every day we were in touch with state officials offering to go in. They said they don't want us in there.

It's frustrating to our thousands of volunteers out there every day, away their families, helping people. We never said we were perfect -- we're trying to do our best under extraordinary circumstances.

Red Cross determined that it should accelerate the receipt of funds by victims, even if this meant creating a funding gap while pledges turn into actual cash receipts.

There were contract employees...that were in the call center giving out code numbers [to their friends and family] to go to their local Western Union to pick up money. [These people] were really not Katrina victims.

This is one of the biggest schemes that we've seen.

A disaster like this Katrina brings out the best in people, but unfortunately, it also brings out the worst in people, too.