Executives owe it to the organization and to their fellow workers not to tolerate nonperforming individuals in important jobs.

The most important thing in communication is hearing what isn't said.

Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information.

Most discussions of decision making assume that only senior executives make decisions or that only senior executives' decisions matter. This is a dangerous mistake.

Knowledge workers are neither farmers nor labor nor business; they are employees of organizations.

We can create many local jobs if all retailers were to take advantage of local capacity. We have willing workers and idle industrial capacity.